Flamenco Telecom

More than connection, it is art and truth

Map-marker-alt

Private area

Facebook Youtube Instagram Linkedin-in X-twitter TikTok
Menu

Customer Service: 678 723 000

Commercial information: 900 899 230

PRIVACY POLICY

I. Who is responsible for the processing of your data?

The person responsible for the processing of your personal data is Flamenco Telecom, SL, hereinafter FLAMENCO TELECOM, with registered office indicated at the address: consult this link.

If you have any questions about the processing of your personal data, you can contact us:

II. For what purpose and legitimacy do we process your data?

FLAMENCO TELECOM will process your personal data for the following purposes:

1. Management of the contractual relationship and provision of services

We process your data to formalize, manage, and maintain the contractual relationship arising from the purchase of our products and services.

  • Data processed: Name, surname, email, telephone number, postal and billing address, ID, bank details, usage, portability history, and data obtained through customer service.

  • Legal basis: Execution of a contract.

2. Customer Service

We respond to queries, requests, or complaints made through any contact channel.

  • Data processed: identification data and any other information provided voluntarily.

  • Legal basis: Execution of a contract or pre-contractual measures.

3. Commercial communications

If you consent, we will send you information about promotions, discounts, news, and services related to the telecommunications sector.

  • Data processed: email, phone, address, preferences, usage history and profiling.

  • Legal basis: Consent of the interested party.

4. Satisfaction surveys

We will send surveys to learn your opinions and improve our products and services.

  • Data processed: email, phone, usage history, and non-personal responses.

  • Legal basis: Legitimate interest of Flamenco Telecom.

5. Market analysis and research

We will conduct statistical studies based on dissociated data to better understand our positioning and user behavior.

  • Data processed: postal code and country, dissociated from identifying data.

  • Legal basis: Legitimate interest.

6. Social networks

If you mention FLAMENCO TELECOM on social media, we may share that content for promotional purposes, always with your prior consent.

  • Data processed: image, username, public content.

  • Legal basis: Explicit consent.

7. Fraud prevention

We detect potential fraudulent activities to protect FLAMENCO TELECOM and its customers.

  • Data processed: transactional data, contact and payment data.

  • Legal basis: Legitimate interest.

8. Cookies and similar technologies

We use cookies to improve your browsing experience and personalize content. For more information, see our [Cookie Policy].

  • Legal basis: Consent (for non-essential cookies).

9. Compliance with legal obligations

We process your data when necessary to comply with our legal obligations (tax, commercial, consumer, etc.).

  • Legal basis: Legal obligation.

10. Video surveillance (if applicable)

To ensure security in our offices or physical locations.

  • Data processed: video surveillance image.

  • Legal basis: Public interest or legitimate interest.

III. How long will we retain your data?

  • Contractual relationship: while it is in force and during the legal limitation periods.

  • Customer Service: the time required to process your request.

  • Commercials: until you unsubscribe.

  • Surveys: maximum 12 months.

  • Market research: dissociated data without a specific deadline.

  • Fraud Prevention: until the investigation is resolved.

  • Cookies: according to the duration defined in the corresponding policy.

  • Legal obligations: until the end of the legal deadlines.

  • Video surveillance: up to 30 days, except for justified exceptions.

IV. To whom will we share your data?

We will only share your data when necessary:

  • TO public bodies or judicial authorities, in compliance with legal obligations.

  • TO suppliers that provide services to us on our behalf (for example, customer service, technology, marketing, security, etc.).

  • TO companies of the FLAMENCO TELECOM group, if you have given your consent for commercial purposes.

V. Do we transfer your data outside the EU?

In principle, international transfers are not made. If such transfers were to occur, FLAMENCO TELECOM would guarantee their protection in accordance with the legal mechanisms established by the EU (such as Standard Contractual Clauses).

VI. What are your rights?

You may exercise your rights to:

  • Access

  • Rectification

  • Suppression

  • Opposition

  • Limitation of treatment

  • Portability

  • Not being subject to automated decisions

You can exercise them by writing to:

We may request documentation proving your identity if necessary.

VII. How do we obtain your data?

The data processed comes from:

  • Website forms and contact channels

  • Recruitment processes

  • Customer Service

  • Social media activity, when you mention or interact with us

  • Browsing our website (cookies)

VIII. To which authority can you complain?

You can file a complaint with the Spanish Data Protection Agency If you believe that we have not properly addressed the exercise of your rights. However, we recommend that you first contact us by email: hello@flamencotelecom.com to try to resolve the situation.

en_USEnglish
es_ESSpanish en_USEnglish