We are here to help you.
Do you have questions?
Mobile portability
Should I switch to Flamenco and keep my number?
Of course! 💃 Just request portability, and in a couple of days you'll be dancing with your new operator without losing your old number. We'll let you know before the change takes place so you don't get caught off guard.
eSIM and VoLTE
Can I have an eSIM on my phone?
Yes, as long as your phone is compatible. We'll send you the QR code and you can activate it in no time, no physical SIM required.
And what is VoLTE?
It's like singing bulerías but in high definition: you can make calls and browse at full speed at the same time, without interruptions or anything strange.
Fiber optic or satellite Internet (Starlink)
Can I have internet in the countryside or in the village?
Wow, yes! 💫 If fiber optics arrive, we'll install it; and if not, we'll use Starlink satellites so you can have internet even where the olive trees say "there's no coverage here."
Mobile and convergent rates
Do you have fiber + mobile combos?
Of course. Flamenco Telecom believes that everything sounds better together, like guitar and clapping. You can choose from mobile plans alone, fiber optic plans alone, or packages for the whole family.
Roaming or coverage
What if I leave Spain?
No problem. While you're in Europe, your phone will continue to work just like at home (roaming included). If you're traveling further afield, check the prices first. Don't say we didn't warn you.
Non-payments and payment methods
How do you pay each month?
By direct debit, easier than making a Sevillana.
What if I forget to pay?
Well, we'll give you a buffer, but if things drag on, the service will be cut off. Nothing a quick payment can't fix 😉.
Customer service, complaints or technical support
If I have a problem, who do I call?
Call us at 900 899 230 ☎️ or email us at hola@flamencotelecom.com. We're also on WhatsApp for even more convenience. 678723000
Permanence and contractual conditions
Is there permanence?
Not for most services, but if you get a deal with free installation or subsidized equipment, you'll have a lock-in period. We always tell you this clearly, with no fine print.
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