{"id":59,"date":"2025-08-19T06:55:52","date_gmt":"2025-08-19T06:55:52","guid":{"rendered":"https:\/\/flamencotelecom.com\/?page_id=59"},"modified":"2025-09-17T08:27:24","modified_gmt":"2025-09-17T08:27:24","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/flamencotelecom.com\/en\/politica-de-privacidad\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"59\" class=\"elementor elementor-59\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49bae2c1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"49bae2c1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c17d139 elementor-widget elementor-widget-text-editor\" data-id=\"c17d139\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"240\" data-end=\"265\">PRIVACY POLICY<\/h2><h3 data-start=\"267\" data-end=\"328\">I. Who is responsible for the processing of your data?<\/h3><p data-start=\"330\" data-end=\"564\">The person responsible for the processing of your personal data is <strong data-start=\"388\" data-end=\"414\">Flamenco Telecom, SL<\/strong>, hereinafter <strong data-start=\"428\" data-end=\"448\">FLAMENCO TELECOM<\/strong>, with registered office indicated at the address: <a class=\"\" href=\"https:\/\/share.google\/m1KkOdBTP9Zbkhd3t\" target=\"_new\" rel=\"noopener\" data-start=\"497\" data-end=\"563\">consult this link<\/a>.<\/p><p data-start=\"566\" data-end=\"675\">If you have any questions about the processing of your personal data, you can contact us:<\/p><ul data-start=\"677\" data-end=\"833\"><li data-start=\"677\" data-end=\"722\"><p data-start=\"679\" data-end=\"722\"><strong data-start=\"679\" data-end=\"700\">Postal address:<\/strong> See previous link<\/p><\/li><li data-start=\"723\" data-end=\"775\"><p data-start=\"725\" data-end=\"775\"><strong data-start=\"725\" data-end=\"748\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"749\" data-end=\"773\">hello@flamencotelecom.com<\/a><\/p><\/li><li data-start=\"776\" data-end=\"805\"><p data-start=\"778\" data-end=\"805\"><strong data-start=\"778\" data-end=\"791\">Phone:<\/strong> 900 899 024<\/p><\/li><li data-start=\"806\" data-end=\"833\"><p data-start=\"808\" data-end=\"833\"><strong data-start=\"808\" data-end=\"821\">WhatsApp:<\/strong> 678 723 000<\/p><\/li><\/ul><hr data-start=\"835\" data-end=\"838\" \/><h3 data-start=\"840\" data-end=\"901\">II. For what purpose and legitimacy do we process your data?<\/h3><p data-start=\"903\" data-end=\"985\"><strong data-start=\"903\" data-end=\"923\">FLAMENCO TELECOM<\/strong> will process your personal data for the following purposes:<\/p><h4 data-start=\"987\" data-end=\"1059\">1. <strong data-start=\"995\" data-end=\"1059\">Management of the contractual relationship and provision of services<\/strong><\/h4><p data-start=\"1060\" data-end=\"1203\">We process your data to formalize, manage, and maintain the contractual relationship arising from the purchase of our products and services.<\/p><ul data-start=\"1205\" data-end=\"1472\"><li data-start=\"1205\" data-end=\"1428\"><p data-start=\"1207\" data-end=\"1428\"><strong data-start=\"1207\" data-end=\"1226\">Data processed:<\/strong> Name, surname, email, telephone number, postal and billing address, ID, bank details, usage, portability history, and data obtained through customer service.<\/p><\/li><li data-start=\"1429\" data-end=\"1472\"><p data-start=\"1431\" data-end=\"1472\"><strong data-start=\"1431\" data-end=\"1446\">Legal basis:<\/strong> Execution of a contract.<\/p><\/li><\/ul><h4 data-start=\"1474\" data-end=\"1505\">2. <strong data-start=\"1482\" data-end=\"1505\">Customer Service<\/strong><\/h4><p data-start=\"1506\" data-end=\"1598\">We respond to queries, requests, or complaints made through any contact channel.<\/p><ul data-start=\"1600\" data-end=\"1771\"><li data-start=\"1600\" data-end=\"1700\"><p data-start=\"1602\" data-end=\"1700\"><strong data-start=\"1602\" data-end=\"1621\">Data processed:<\/strong> identification data and any other information provided voluntarily.<\/p><\/li><li data-start=\"1701\" data-end=\"1771\"><p data-start=\"1703\" data-end=\"1771\"><strong data-start=\"1703\" data-end=\"1718\">Legal basis:<\/strong> Execution of a contract or pre-contractual measures.<\/p><\/li><\/ul><h4 data-start=\"1773\" data-end=\"1811\">3. <strong data-start=\"1781\" data-end=\"1811\">Commercial communications<\/strong><\/h4><p data-start=\"1812\" data-end=\"1959\">If you consent, we will send you information about promotions, discounts, news, and services related to the telecommunications sector.<\/p><ul data-start=\"1961\" data-end=\"2105\"><li data-start=\"1961\" data-end=\"2056\"><p data-start=\"1963\" data-end=\"2056\"><strong data-start=\"1963\" data-end=\"1982\">Data processed:<\/strong> email, phone, address, preferences, usage history and profiling.<\/p><\/li><li data-start=\"2057\" data-end=\"2105\"><p data-start=\"2059\" data-end=\"2105\"><strong data-start=\"2059\" data-end=\"2074\">Legal basis:<\/strong> Consent of the interested party.<\/p><\/li><\/ul><h4 data-start=\"2107\" data-end=\"2144\">4. <strong data-start=\"2115\" data-end=\"2144\">Satisfaction surveys<\/strong><\/h4><p data-start=\"2145\" data-end=\"2231\">We will send surveys to learn your opinions and improve our products and services.<\/p><ul data-start=\"2233\" data-end=\"2374\"><li data-start=\"2233\" data-end=\"2318\"><p data-start=\"2235\" data-end=\"2318\"><strong data-start=\"2235\" data-end=\"2254\">Data processed:<\/strong> email, phone, usage history, and non-personal responses.<\/p><\/li><li data-start=\"2319\" data-end=\"2374\"><p data-start=\"2321\" data-end=\"2374\"><strong data-start=\"2321\" data-end=\"2336\">Legal basis:<\/strong> Legitimate interest of Flamenco Telecom.<\/p><\/li><\/ul><h4 data-start=\"2376\" data-end=\"2423\">5. <strong data-start=\"2384\" data-end=\"2423\">Market analysis and research<\/strong><\/h4><p data-start=\"2424\" data-end=\"2566\">We will conduct statistical studies based on dissociated data to better understand our positioning and user behavior.<\/p><ul data-start=\"2568\" data-end=\"2686\"><li data-start=\"2568\" data-end=\"2650\"><p data-start=\"2570\" data-end=\"2650\"><strong data-start=\"2570\" data-end=\"2589\">Data processed:<\/strong> postal code and country, dissociated from identifying data.<\/p><\/li><li data-start=\"2651\" data-end=\"2686\"><p data-start=\"2653\" data-end=\"2686\"><strong data-start=\"2653\" data-end=\"2668\">Legal basis:<\/strong> Legitimate interest.<\/p><\/li><\/ul><h4 data-start=\"2688\" data-end=\"2714\">6. <strong data-start=\"2696\" data-end=\"2714\">Social networks<\/strong><\/h4><p data-start=\"2715\" data-end=\"2866\">If you mention FLAMENCO TELECOM on social media, we may share that content for promotional purposes, always with your prior consent.<\/p><ul data-start=\"2868\" data-end=\"2981\"><li data-start=\"2868\" data-end=\"2937\"><p data-start=\"2870\" data-end=\"2937\"><strong data-start=\"2870\" data-end=\"2889\">Data processed:<\/strong> image, username, public content.<\/p><\/li><li data-start=\"2938\" data-end=\"2981\"><p data-start=\"2940\" data-end=\"2981\"><strong data-start=\"2940\" data-end=\"2955\">Legal basis:<\/strong> Explicit consent.<\/p><\/li><\/ul><h4 data-start=\"2983\" data-end=\"3016\">7. <strong data-start=\"2991\" data-end=\"3016\">Fraud prevention<\/strong><\/h4><p data-start=\"3017\" data-end=\"3112\">We detect potential fraudulent activities to protect FLAMENCO TELECOM and its customers.<\/p><ul data-start=\"3114\" data-end=\"3225\"><li data-start=\"3114\" data-end=\"3189\"><p data-start=\"3116\" data-end=\"3189\"><strong data-start=\"3116\" data-end=\"3135\">Data processed:<\/strong> transactional data, contact and payment data.<\/p><\/li><li data-start=\"3190\" data-end=\"3225\"><p data-start=\"3192\" data-end=\"3225\"><strong data-start=\"3192\" data-end=\"3207\">Legal basis:<\/strong> Legitimate interest.<\/p><\/li><\/ul><h4 data-start=\"3227\" data-end=\"3270\">8. <strong data-start=\"3235\" data-end=\"3270\">Cookies and similar technologies<\/strong><\/h4><p data-start=\"3271\" data-end=\"3420\">We use cookies to improve your browsing experience and personalize content. For more information, see our [Cookie Policy].<\/p><ul data-start=\"3422\" data-end=\"3484\"><li data-start=\"3422\" data-end=\"3484\"><p data-start=\"3424\" data-end=\"3484\"><strong data-start=\"3424\" data-end=\"3439\">Legal basis:<\/strong> Consent (for non-essential cookies).<\/p><\/li><\/ul><h4 data-start=\"3486\" data-end=\"3534\">9. <strong data-start=\"3494\" data-end=\"3534\">Compliance with legal obligations<\/strong><\/h4><p data-start=\"3535\" data-end=\"3669\">We process your data when necessary to comply with our legal obligations (tax, commercial, consumer, etc.).<\/p><ul data-start=\"3671\" data-end=\"3706\"><li data-start=\"3671\" data-end=\"3706\"><p data-start=\"3673\" data-end=\"3706\"><strong data-start=\"3673\" data-end=\"3688\">Legal basis:<\/strong> Legal obligation.<\/p><\/li><\/ul><h4 data-start=\"3708\" data-end=\"3748\">10. <strong data-start=\"3717\" data-end=\"3748\">Video surveillance (if applicable)<\/strong><\/h4><p data-start=\"3749\" data-end=\"3816\">To ensure security in our offices or physical locations.<\/p><ul data-start=\"3818\" data-end=\"3922\"><li data-start=\"3818\" data-end=\"3868\"><p data-start=\"3820\" data-end=\"3868\"><strong data-start=\"3820\" data-end=\"3839\">Data processed:<\/strong> video surveillance image.<\/p><\/li><li data-start=\"3869\" data-end=\"3922\"><p data-start=\"3871\" data-end=\"3922\"><strong data-start=\"3871\" data-end=\"3886\">Legal basis:<\/strong> Public interest or legitimate interest.<\/p><\/li><\/ul><hr data-start=\"3924\" data-end=\"3927\" \/><h3 data-start=\"3929\" data-end=\"3985\">III. How long will we retain your data?<\/h3><ul data-start=\"3987\" data-end=\"4598\"><li data-start=\"3987\" data-end=\"4082\"><p data-start=\"3989\" data-end=\"4082\"><strong data-start=\"3989\" data-end=\"4014\">Contractual relationship:<\/strong> while it is in force and during the legal limitation periods.<\/p><\/li><li data-start=\"4083\" data-end=\"4160\"><p data-start=\"4085\" data-end=\"4160\"><strong data-start=\"4085\" data-end=\"4109\">Customer Service:<\/strong> the time required to process your request.<\/p><\/li><li data-start=\"4161\" data-end=\"4212\"><p data-start=\"4163\" data-end=\"4212\"><strong data-start=\"4163\" data-end=\"4179\">Commercials:<\/strong> until you unsubscribe.<\/p><\/li><li data-start=\"4213\" data-end=\"4248\"><p data-start=\"4215\" data-end=\"4248\"><strong data-start=\"4215\" data-end=\"4229\">Surveys:<\/strong> maximum 12 months.<\/p><\/li><li data-start=\"4249\" data-end=\"4316\"><p data-start=\"4251\" data-end=\"4316\"><strong data-start=\"4251\" data-end=\"4275\">Market research:<\/strong> dissociated data without a specific deadline.<\/p><\/li><li data-start=\"4317\" data-end=\"4386\"><p data-start=\"4319\" data-end=\"4386\"><strong data-start=\"4319\" data-end=\"4344\">Fraud Prevention:<\/strong> until the investigation is resolved.<\/p><\/li><li data-start=\"4387\" data-end=\"4462\"><p data-start=\"4389\" data-end=\"4462\"><strong data-start=\"4389\" data-end=\"4401\">Cookies:<\/strong> according to the duration defined in the corresponding policy.<\/p><\/li><li data-start=\"4463\" data-end=\"4528\"><p data-start=\"4465\" data-end=\"4528\"><strong data-start=\"4465\" data-end=\"4490\">Legal obligations:<\/strong> until the end of the legal deadlines.<\/p><\/li><li data-start=\"4529\" data-end=\"4598\"><p data-start=\"4531\" data-end=\"4598\"><strong data-start=\"4531\" data-end=\"4551\">Video surveillance:<\/strong> up to 30 days, except for justified exceptions.<\/p><\/li><\/ul><hr data-start=\"4600\" data-end=\"4603\" \/><h3 data-start=\"4605\" data-end=\"4648\">IV. To whom will we share your data?<\/h3><p data-start=\"4650\" data-end=\"4700\">We will only share your data when necessary:<\/p><ul data-start=\"4702\" data-end=\"5054\"><li data-start=\"4702\" data-end=\"4796\"><p data-start=\"4704\" data-end=\"4796\">TO <strong data-start=\"4706\" data-end=\"4729\">public bodies<\/strong> or judicial authorities, in compliance with legal obligations.<\/p><\/li><li data-start=\"4797\" data-end=\"4944\"><p data-start=\"4799\" data-end=\"4944\">TO <strong data-start=\"4801\" data-end=\"4816\">suppliers<\/strong> that provide services to us on our behalf (for example, customer service, technology, marketing, security, etc.).<\/p><\/li><li data-start=\"4945\" data-end=\"5054\"><p data-start=\"4947\" data-end=\"5054\">TO <strong data-start=\"4949\" data-end=\"4988\">companies of the FLAMENCO TELECOM group<\/strong>, if you have given your consent for commercial purposes.<\/p><\/li><\/ul><hr data-start=\"5056\" data-end=\"5059\" \/><h3 data-start=\"5061\" data-end=\"5107\">V. Do we transfer your data outside the EU?<\/h3><p data-start=\"5109\" data-end=\"5331\">In principle, international transfers are not made. If such transfers were to occur, FLAMENCO TELECOM would guarantee their protection in accordance with the legal mechanisms established by the EU (such as Standard Contractual Clauses).<\/p><hr data-start=\"5333\" data-end=\"5336\" \/><h3 data-start=\"5338\" data-end=\"5371\">VI. What are your rights?<\/h3><p data-start=\"5373\" data-end=\"5409\">You may exercise your rights to:<\/p><ul data-start=\"5411\" data-end=\"5559\"><li data-start=\"5411\" data-end=\"5421\"><p data-start=\"5413\" data-end=\"5421\">Access<\/p><\/li><li data-start=\"5422\" data-end=\"5439\"><p data-start=\"5424\" data-end=\"5439\">Rectification<\/p><\/li><li data-start=\"5440\" data-end=\"5453\"><p data-start=\"5442\" data-end=\"5453\">Suppression<\/p><\/li><li data-start=\"5454\" data-end=\"5467\"><p data-start=\"5456\" data-end=\"5467\">Opposition<\/p><\/li><li data-start=\"5468\" data-end=\"5498\"><p data-start=\"5470\" data-end=\"5498\">Limitation of treatment<\/p><\/li><li data-start=\"5499\" data-end=\"5515\"><p data-start=\"5501\" data-end=\"5515\">Portability<\/p><\/li><li data-start=\"5516\" data-end=\"5559\"><p data-start=\"5518\" data-end=\"5559\">Not being subject to automated decisions<\/p><\/li><\/ul><p data-start=\"5561\" data-end=\"5592\">You can exercise them by writing to:<\/p><ul data-start=\"5594\" data-end=\"5674\"><li data-start=\"5594\" data-end=\"5646\"><p data-start=\"5596\" data-end=\"5646\"><strong data-start=\"5596\" data-end=\"5619\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"5620\" data-end=\"5644\">hello@flamencotelecom.com<\/a><\/p><\/li><li data-start=\"5647\" data-end=\"5674\"><p data-start=\"5649\" data-end=\"5674\"><strong data-start=\"5649\" data-end=\"5662\">WhatsApp:<\/strong> 678 723 000<\/p><\/li><\/ul><p data-start=\"5676\" data-end=\"5752\">We may request documentation proving your identity if necessary.<\/p><hr data-start=\"5754\" data-end=\"5757\" \/><h3 data-start=\"5759\" data-end=\"5794\">VII. How do we obtain your data?<\/h3><p data-start=\"5796\" data-end=\"5827\">The data processed comes from:<\/p><ul data-start=\"5829\" data-end=\"6062\"><li data-start=\"5829\" data-end=\"5880\"><p data-start=\"5831\" data-end=\"5880\">Website forms and contact channels<\/p><\/li><li data-start=\"5881\" data-end=\"5909\"><p data-start=\"5883\" data-end=\"5909\">Recruitment processes<\/p><\/li><li data-start=\"5910\" data-end=\"5933\"><p data-start=\"5912\" data-end=\"5933\">Customer Service<\/p><\/li><li data-start=\"5934\" data-end=\"6018\"><p data-start=\"5936\" data-end=\"6018\">Social media activity, when you mention or interact with us<\/p><\/li><li data-start=\"6019\" data-end=\"6062\"><p data-start=\"6021\" data-end=\"6062\">Browsing our website (cookies)<\/p><\/li><\/ul><hr data-start=\"6064\" data-end=\"6067\" \/><h3 data-start=\"6069\" data-end=\"6114\">VIII. To which authority can you complain?<\/h3><p data-start=\"6116\" data-end=\"6444\">You can file a complaint with the <strong data-start=\"6162\" data-end=\"6205\">Spanish Data Protection Agency<\/strong> If you believe that we have not properly addressed the exercise of your rights. However, we recommend that you first contact us by email: <strong data-start=\"6379\" data-end=\"6407\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"6381\" data-end=\"6405\">hello@flamencotelecom.com<\/a><\/strong> to try to resolve the situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PRIVACY POLICY I. Who is responsible for processing your data? The data controller for your personal data is Flamenco Telecom, SL, hereinafter FLAMENCO TELECOM, with registered office at the address indicated in this link. If you have any questions about the processing of your personal data, you can contact us: Postal address: See link above Email: hola@flamencotelecom.com Telephone: 900 899 024 WhatsApp: 678 723 000 II. For what purpose and on what legal basis do we process your data? FLAMENCO TELECOM will process your personal data for the following purposes: 1. Management of the contractual relationship and provision of services We process data to formalize, manage, and maintain the contractual relationship arising from the contracting of our products and services. Data processed: name, surname, email, telephone, postal and billing address, identity document, bank details, consumption, portability history, and data obtained through customer service. Legal basis: Performance of a contract. 2. Customer Service We handle inquiries, requests, or complaints made through any contact channel. Data processed: identification data and any other information provided voluntarily. Legal basis: Performance of a contract or pre-contractual measures. 3. Marketing Communications If you authorize it, we will send you information about promotions, discounts, news, or services related to the telecommunications sector. Data processed: email, telephone, address, preferences, usage history, and profiling. Legal basis: Consent of the data subject. 4. Satisfaction Surveys We will send surveys to gather your opinion and improve our products and services. Data processed: email, telephone, usage history, and non-personal responses. Legal basis: Legitimate interest of Flamenco Telecom. 5. Market Analysis and Research We will conduct statistical studies based on anonymized data to better understand our positioning and user behavior. Data processed: postal code and country, anonymized from identifying data. Legal basis: Legitimate interest. 6. Social Media: If you mention FLAMENCO TELECOM on social media, we may share that content for promotional purposes, always with your prior consent. Data processed: image, username, public content. Legal basis: Explicit consent. 7. Fraud Prevention: We detect potential fraudulent activities to protect FLAMENCO TELECOM and its customers. Data processed: transactional data, contact and payment data. Legal basis: Legitimate interest. 8. Cookies and Similar Technologies: We use cookies to improve your browsing experience and personalize content. For more information, please see our [Cookie Policy]. Legal basis: Consent (for non-essential cookies). 9. Compliance with Legal Obligations: We process your data when necessary to comply with our legal obligations (tax, commercial, consumer, etc.). Legal basis: Legal obligation. 10. Video Surveillance (if applicable): To ensure security in our offices or physical locations. Data processed: video surveillance image. Legal basis: Public interest or legitimate interest. III. How long will we keep your data? Contractual relationship: for as long as it is in force and for the statutory limitation periods. Customer service: for the time necessary to process your request. Marketing: until you unsubscribe. Surveys: a maximum of 12 months. Market research: anonymized data with no specific retention period. Fraud prevention: until the investigation is resolved. Cookies: according to the duration defined in the corresponding policy. Legal obligations: until the end of the statutory retention periods. Video surveillance: up to 30 days, except in justified cases. IV. Who will we share your data with? We will only share your data when necessary: With public bodies or judicial authorities, in compliance with legal obligations. With suppliers who provide services on our behalf (for example, customer service, technology, marketing, security, etc.). With companies in the FLAMENCO TELECOM group, if you have given your consent for marketing purposes. V. Do we transfer your data outside the EU? In principle, no international transfers are made. Should such actions be taken, FLAMENCO TELECOM would guarantee your protection in accordance with the legal mechanisms established by the EU (such as Standard Contractual Clauses). VI. What are your rights? You can exercise your rights of: Access, Rectification, Erasure, Objection, Restriction of processing, Portability, and the right not to be subject to automated decision-making. You can exercise these rights by writing to: Email: hola@flamencotelecom.com WhatsApp: +34 678 723 000. We may request documentation to verify your identity if necessary. VII. How do we obtain your data? The data processed comes from: Website contact forms and channels, Contracting processes, Customer service, Social media activity (when you mention us or interact with us), and Browsing our website (cookies). VIII. Which authority can you file a complaint with? You can file a complaint with the Spanish Data Protection Agency if you believe we have not properly addressed your rights. However, we recommend that you first contact us via email at hola@flamencotelecom.com to try to resolve the situation.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de privacidad - Flamenco Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flamencotelecom.com\/en\/politica-de-privacidad\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de privacidad\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICA DE PRIVACIDAD I. \u00bfQui\u00e9n es el responsable del tratamiento de sus datos? El responsable del tratamiento de sus datos personales es Flamenco Telecom, S.L., en adelante FLAMENCO TELECOM, con domicilio social indicado en la direcci\u00f3n: consultar en este enlace. Si tiene cualquier duda sobre el tratamiento de sus datos personales, puede ponerse en contacto con nosotros: Direcci\u00f3n postal: Ver enlace anterior Correo electr\u00f3nico: hola@flamencotelecom.com Tel\u00e9fono: 900 899 024 WhatsApp: 678 723 000 II. \u00bfCon qu\u00e9 finalidad y legitimaci\u00f3n tratamos sus datos? FLAMENCO TELECOM tratar\u00e1 sus datos personales para las siguientes finalidades: 1. Gesti\u00f3n de la relaci\u00f3n contractual y prestaci\u00f3n de servicios Tratamos los datos para formalizar, gestionar y mantener la relaci\u00f3n contractual derivada de la contrataci\u00f3n de nuestros productos y servicios. Datos tratados: nombre, apellidos, email, tel\u00e9fono, direcci\u00f3n postal y de facturaci\u00f3n, documento de identidad, datos bancarios, consumo, historial de portabilidades y datos obtenidos a trav\u00e9s de atenci\u00f3n al cliente. Base legal: Ejecuci\u00f3n de un contrato. 2. Atenci\u00f3n al cliente Atendemos consultas, solicitudes o reclamaciones realizadas por cualquier canal de contacto. Datos tratados: datos identificativos y cualquier otra informaci\u00f3n aportada voluntariamente. Base legal: Ejecuci\u00f3n de un contrato o medidas precontractuales. 3. Comunicaciones comerciales Si usted lo autoriza, le enviaremos informaci\u00f3n sobre promociones, descuentos, novedades o servicios relacionados con el sector telecomunicaciones. Datos tratados: email, tel\u00e9fono, direcci\u00f3n, preferencias, hist\u00f3rico de uso y perfilado. Base legal: Consentimiento del interesado. 4. Encuestas de satisfacci\u00f3n Enviaremos encuestas para conocer su opini\u00f3n y mejorar nuestros productos y servicios. Datos tratados: email, tel\u00e9fono, historial de uso y respuestas no personales. Base legal: Inter\u00e9s leg\u00edtimo de Flamenco Telecom. 5. An\u00e1lisis e investigaci\u00f3n de mercado Realizaremos estudios estad\u00edsticos basados en datos disociados para comprender mejor nuestro posicionamiento y comportamiento de los usuarios. Datos tratados: c\u00f3digo postal y pa\u00eds, disociados de datos identificativos. Base legal: Inter\u00e9s leg\u00edtimo. 6. Redes sociales Si usted menciona a FLAMENCO TELECOM en redes sociales, podremos compartir ese contenido con fines promocionales, siempre con su consentimiento previo. Datos tratados: imagen, nombre de usuario, contenido p\u00fablico. Base legal: Consentimiento expl\u00edcito. 7. Prevenci\u00f3n del fraude Detectamos posibles actividades fraudulentas para proteger a FLAMENCO TELECOM y a sus clientes. Datos tratados: datos transaccionales, datos de contacto y de pago. Base legal: Inter\u00e9s leg\u00edtimo. 8. Cookies y tecnolog\u00edas similares Utilizamos cookies para mejorar su experiencia de navegaci\u00f3n y personalizar contenidos. Para m\u00e1s informaci\u00f3n, consulte nuestra [Pol\u00edtica de Cookies]. Base legal: Consentimiento (para cookies no esenciales). 9. Cumplimiento de obligaciones legales Tratamos sus datos cuando sea necesario para cumplir con nuestras obligaciones legales (fiscales, mercantiles, de consumidores, etc.). Base legal: Obligaci\u00f3n legal. 10. Videovigilancia (si aplica) Para garantizar la seguridad en nuestras oficinas o puntos f\u00edsicos. Datos tratados: imagen de videovigilancia. Base legal: Inter\u00e9s p\u00fablico o inter\u00e9s leg\u00edtimo. III. \u00bfDurante cu\u00e1nto tiempo conservaremos sus datos? Relaci\u00f3n contractual: mientras est\u00e9 vigente y durante los plazos de prescripci\u00f3n legal. Atenci\u00f3n al cliente: el tiempo necesario para gestionar su solicitud. Comerciales: hasta que usted se d\u00e9 de baja. Encuestas: m\u00e1ximo 12 meses. Estudios de mercado: datos disociados sin plazo espec\u00edfico. Prevenci\u00f3n de fraude: hasta que se resuelva la investigaci\u00f3n. Cookies: seg\u00fan la duraci\u00f3n definida en la pol\u00edtica correspondiente. Obligaciones legales: hasta el fin de los plazos legales. Videovigilancia: hasta 30 d\u00edas, salvo excepciones justificadas. IV. \u00bfA qui\u00e9nes comunicaremos sus datos? Solo comunicaremos sus datos cuando sea necesario: A organismos p\u00fablicos o autoridades judiciales, en cumplimiento de obligaciones legales. A proveedores que nos prestan servicios en nuestro nombre (por ejemplo, servicios de atenci\u00f3n al cliente, tecnolog\u00eda, marketing, seguridad\u2026). A empresas del grupo FLAMENCO TELECOM, si usted ha dado su consentimiento para finalidades comerciales. V. \u00bfTransferimos sus datos fuera de la UE? En principio, no se realizan transferencias internacionales. Si se llegaran a hacer, FLAMENCO TELECOM garantizar\u00eda su protecci\u00f3n conforme a los mecanismos legales establecidos por la UE (como Cl\u00e1usulas Contractuales Tipo). VI. \u00bfCu\u00e1les son sus derechos? Usted puede ejercer sus derechos de: Acceso Rectificaci\u00f3n Supresi\u00f3n Oposici\u00f3n Limitaci\u00f3n del tratamiento Portabilidad No ser objeto de decisiones automatizadas Puede ejercerlos escribiendo a: Correo electr\u00f3nico: hola@flamencotelecom.com WhatsApp: 678 723 000 Podemos solicitar documentaci\u00f3n que acredite su identidad en caso necesario. VII. \u00bfC\u00f3mo obtenemos sus datos? Los datos tratados proceden de: Formularios y canales de contacto del sitio web Procesos de contrataci\u00f3n Atenci\u00f3n al cliente Actividad en redes sociales, cuando usted nos menciona o interact\u00faa con nosotros Navegaci\u00f3n en nuestro sitio web (cookies) VIII. \u00bfAnte qu\u00e9 autoridad puede reclamar? Usted puede presentar una reclamaci\u00f3n ante la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos si considera que no hemos atendido correctamente el ejercicio de sus derechos. No obstante, le recomendamos que antes se ponga en contacto con nosotros a trav\u00e9s del correo: hola@flamencotelecom.com para intentar resolver la situaci\u00f3n.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/flamencotelecom.com\/en\/politica-de-privacidad\/\" \/>\n<meta property=\"og:site_name\" content=\"Flamenco Telecom\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T08:27:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/flamencotelecom.com\/politica-de-privacidad\/\",\"url\":\"https:\/\/flamencotelecom.com\/politica-de-privacidad\/\",\"name\":\"Pol\u00edtica de privacidad - Flamenco Telecom\",\"isPartOf\":{\"@id\":\"https:\/\/flamencotelecom.com\/#website\"},\"datePublished\":\"2025-08-19T06:55:52+00:00\",\"dateModified\":\"2025-09-17T08:27:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/flamencotelecom.com\/politica-de-privacidad\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/flamencotelecom.com\/politica-de-privacidad\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/flamencotelecom.com\/politica-de-privacidad\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/flamencotelecom.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de privacidad\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/flamencotelecom.com\/#website\",\"url\":\"https:\/\/flamencotelecom.com\/\",\"name\":\"Flamenco Telecom\",\"description\":\"M\u00e1s que conexi\u00f3n, es arte y verdad.\",\"publisher\":{\"@id\":\"https:\/\/flamencotelecom.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/flamencotelecom.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/flamencotelecom.com\/#organization\",\"name\":\"Flamenco Telecom\",\"url\":\"https:\/\/flamencotelecom.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/flamencotelecom.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/flamencotelecom.com\/wp-content\/uploads\/2025\/08\/cropped-logo-1.png\",\"contentUrl\":\"https:\/\/flamencotelecom.com\/wp-content\/uploads\/2025\/08\/cropped-logo-1.png\",\"width\":2110,\"height\":2268,\"caption\":\"Flamenco Telecom\"},\"image\":{\"@id\":\"https:\/\/flamencotelecom.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de privacidad - Flamenco Telecom","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/flamencotelecom.com\/en\/politica-de-privacidad\/","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de privacidad","og_description":"POL\u00cdTICA DE PRIVACIDAD I. \u00bfQui\u00e9n es el responsable del tratamiento de sus datos? El responsable del tratamiento de sus datos personales es Flamenco Telecom, S.L., en adelante FLAMENCO TELECOM, con domicilio social indicado en la direcci\u00f3n: consultar en este enlace. Si tiene cualquier duda sobre el tratamiento de sus datos personales, puede ponerse en contacto con nosotros: Direcci\u00f3n postal: Ver enlace anterior Correo electr\u00f3nico: hola@flamencotelecom.com Tel\u00e9fono: 900 899 024 WhatsApp: 678 723 000 II. \u00bfCon qu\u00e9 finalidad y legitimaci\u00f3n tratamos sus datos? FLAMENCO TELECOM tratar\u00e1 sus datos personales para las siguientes finalidades: 1. Gesti\u00f3n de la relaci\u00f3n contractual y prestaci\u00f3n de servicios Tratamos los datos para formalizar, gestionar y mantener la relaci\u00f3n contractual derivada de la contrataci\u00f3n de nuestros productos y servicios. Datos tratados: nombre, apellidos, email, tel\u00e9fono, direcci\u00f3n postal y de facturaci\u00f3n, documento de identidad, datos bancarios, consumo, historial de portabilidades y datos obtenidos a trav\u00e9s de atenci\u00f3n al cliente. Base legal: Ejecuci\u00f3n de un contrato. 2. Atenci\u00f3n al cliente Atendemos consultas, solicitudes o reclamaciones realizadas por cualquier canal de contacto. Datos tratados: datos identificativos y cualquier otra informaci\u00f3n aportada voluntariamente. Base legal: Ejecuci\u00f3n de un contrato o medidas precontractuales. 3. Comunicaciones comerciales Si usted lo autoriza, le enviaremos informaci\u00f3n sobre promociones, descuentos, novedades o servicios relacionados con el sector telecomunicaciones. Datos tratados: email, tel\u00e9fono, direcci\u00f3n, preferencias, hist\u00f3rico de uso y perfilado. Base legal: Consentimiento del interesado. 4. Encuestas de satisfacci\u00f3n Enviaremos encuestas para conocer su opini\u00f3n y mejorar nuestros productos y servicios. Datos tratados: email, tel\u00e9fono, historial de uso y respuestas no personales. Base legal: Inter\u00e9s leg\u00edtimo de Flamenco Telecom. 5. An\u00e1lisis e investigaci\u00f3n de mercado Realizaremos estudios estad\u00edsticos basados en datos disociados para comprender mejor nuestro posicionamiento y comportamiento de los usuarios. Datos tratados: c\u00f3digo postal y pa\u00eds, disociados de datos identificativos. Base legal: Inter\u00e9s leg\u00edtimo. 6. Redes sociales Si usted menciona a FLAMENCO TELECOM en redes sociales, podremos compartir ese contenido con fines promocionales, siempre con su consentimiento previo. Datos tratados: imagen, nombre de usuario, contenido p\u00fablico. Base legal: Consentimiento expl\u00edcito. 7. Prevenci\u00f3n del fraude Detectamos posibles actividades fraudulentas para proteger a FLAMENCO TELECOM y a sus clientes. Datos tratados: datos transaccionales, datos de contacto y de pago. Base legal: Inter\u00e9s leg\u00edtimo. 8. Cookies y tecnolog\u00edas similares Utilizamos cookies para mejorar su experiencia de navegaci\u00f3n y personalizar contenidos. Para m\u00e1s informaci\u00f3n, consulte nuestra [Pol\u00edtica de Cookies]. Base legal: Consentimiento (para cookies no esenciales). 9. Cumplimiento de obligaciones legales Tratamos sus datos cuando sea necesario para cumplir con nuestras obligaciones legales (fiscales, mercantiles, de consumidores, etc.). Base legal: Obligaci\u00f3n legal. 10. Videovigilancia (si aplica) Para garantizar la seguridad en nuestras oficinas o puntos f\u00edsicos. Datos tratados: imagen de videovigilancia. Base legal: Inter\u00e9s p\u00fablico o inter\u00e9s leg\u00edtimo. III. \u00bfDurante cu\u00e1nto tiempo conservaremos sus datos? Relaci\u00f3n contractual: mientras est\u00e9 vigente y durante los plazos de prescripci\u00f3n legal. Atenci\u00f3n al cliente: el tiempo necesario para gestionar su solicitud. Comerciales: hasta que usted se d\u00e9 de baja. Encuestas: m\u00e1ximo 12 meses. Estudios de mercado: datos disociados sin plazo espec\u00edfico. Prevenci\u00f3n de fraude: hasta que se resuelva la investigaci\u00f3n. Cookies: seg\u00fan la duraci\u00f3n definida en la pol\u00edtica correspondiente. Obligaciones legales: hasta el fin de los plazos legales. Videovigilancia: hasta 30 d\u00edas, salvo excepciones justificadas. IV. \u00bfA qui\u00e9nes comunicaremos sus datos? Solo comunicaremos sus datos cuando sea necesario: A organismos p\u00fablicos o autoridades judiciales, en cumplimiento de obligaciones legales. A proveedores que nos prestan servicios en nuestro nombre (por ejemplo, servicios de atenci\u00f3n al cliente, tecnolog\u00eda, marketing, seguridad\u2026). A empresas del grupo FLAMENCO TELECOM, si usted ha dado su consentimiento para finalidades comerciales. V. \u00bfTransferimos sus datos fuera de la UE? En principio, no se realizan transferencias internacionales. Si se llegaran a hacer, FLAMENCO TELECOM garantizar\u00eda su protecci\u00f3n conforme a los mecanismos legales establecidos por la UE (como Cl\u00e1usulas Contractuales Tipo). VI. \u00bfCu\u00e1les son sus derechos? Usted puede ejercer sus derechos de: Acceso Rectificaci\u00f3n Supresi\u00f3n Oposici\u00f3n Limitaci\u00f3n del tratamiento Portabilidad No ser objeto de decisiones automatizadas Puede ejercerlos escribiendo a: Correo electr\u00f3nico: hola@flamencotelecom.com WhatsApp: 678 723 000 Podemos solicitar documentaci\u00f3n que acredite su identidad en caso necesario. VII. \u00bfC\u00f3mo obtenemos sus datos? Los datos tratados proceden de: Formularios y canales de contacto del sitio web Procesos de contrataci\u00f3n Atenci\u00f3n al cliente Actividad en redes sociales, cuando usted nos menciona o interact\u00faa con nosotros Navegaci\u00f3n en nuestro sitio web (cookies) VIII. \u00bfAnte qu\u00e9 autoridad puede reclamar? Usted puede presentar una reclamaci\u00f3n ante la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos si considera que no hemos atendido correctamente el ejercicio de sus derechos. No obstante, le recomendamos que antes se ponga en contacto con nosotros a trav\u00e9s del correo: hola@flamencotelecom.com para intentar resolver la situaci\u00f3n.","og_url":"https:\/\/flamencotelecom.com\/en\/politica-de-privacidad\/","og_site_name":"Flamenco Telecom","article_modified_time":"2025-09-17T08:27:24+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/flamencotelecom.com\/politica-de-privacidad\/","url":"https:\/\/flamencotelecom.com\/politica-de-privacidad\/","name":"Pol\u00edtica de privacidad - Flamenco Telecom","isPartOf":{"@id":"https:\/\/flamencotelecom.com\/#website"},"datePublished":"2025-08-19T06:55:52+00:00","dateModified":"2025-09-17T08:27:24+00:00","breadcrumb":{"@id":"https:\/\/flamencotelecom.com\/politica-de-privacidad\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/flamencotelecom.com\/politica-de-privacidad\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/flamencotelecom.com\/politica-de-privacidad\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/flamencotelecom.com\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de privacidad"}]},{"@type":"WebSite","@id":"https:\/\/flamencotelecom.com\/#website","url":"https:\/\/flamencotelecom.com\/","name":"Flamenco Telecom","description":"More than connection, it is art and truth.","publisher":{"@id":"https:\/\/flamencotelecom.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/flamencotelecom.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/flamencotelecom.com\/#organization","name":"Flamenco Telecom","url":"https:\/\/flamencotelecom.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/flamencotelecom.com\/#\/schema\/logo\/image\/","url":"https:\/\/flamencotelecom.com\/wp-content\/uploads\/2025\/08\/cropped-logo-1.png","contentUrl":"https:\/\/flamencotelecom.com\/wp-content\/uploads\/2025\/08\/cropped-logo-1.png","width":2110,"height":2268,"caption":"Flamenco Telecom"},"image":{"@id":"https:\/\/flamencotelecom.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":7,"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":2080,"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/pages\/59\/revisions\/2080"}],"wp:attachment":[{"href":"https:\/\/flamencotelecom.com\/en\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}